Claim

PRO TEC WINDOWS strives to supply fault-free units. However, on rare occasions manufacturing errors can occur or the units may be damaged en route from the factory to the end user.

These guidelines explain how you should proceed in the event that you wish to file a complaint so that PRO TEC WINDOWS can deal with your complaint in the best way possible. The guidelines also provide an overview of the complaints that you are entitled to submit to PRO TEC WINDOWS and state the deadlines that apply

If you identify faults or damage, you must file the complaint with PRO TEC WINDOWS in accordance with the applicable deadlines. Damaged units should never be installed/scrapped until a complaint has been made and PRO TEC WINDOWS has given its consent for the damaged unit to be fitted/scrapped. Otherwise, you may lose your right to file a complaint.

When contacting the company to file a complaint:
Our order number (6 digits), which is to be found on the spacer between the two panes of glass in the double-glazed window, and, if appropriate, the position number, which is stated on the confirmation of order. For enquiries concerning an ongoing complaint, please state the service order number.

The name, phone number and e-mail address of your contact, as well as the construction site address.

A clear description of the complaint.

Supply photos whenever possible to show the problem. (Must be produced upon demand.)

 Download the guidelines for clams